A structured audit of how your business really runs, scored across the five levers of operational excellence. Pull the right levers and lasting change follows. You get a clear picture of where you stand, a spider diagram for every lever and the few areas of focus that will make the biggest difference.
A maturity profile, a spider diagram per lever and the areas of focus
Suits
Construction, manufacturing and wider operations
How
On site: interviews, observation and a review of your data
The big picture
See where you stand across the whole operation
Every area is scored on a five-point maturity scale, against a target agreed with your leadership team. The gap between the two shows where effort will pay back most.
1ReactiveWork is driven by firefighting. Little is standardised or measured.
2EmergingGood practice exists in pockets, but depends on individuals.
3EstablishedStandards and measures are in place and mostly followed.
4EmbeddedPractices are consistent, owned by teams and reviewed regularly.
5LeadingImprovement is simply part of how the business runs.
CurrentTargetFOCUS AREABiggest gaps
Illustrative example. Each lever’s score is the average of its five areas.View scores as a table
Lever
Current
Target
Strategy and direction
2.5
4
People and culture
2.6
4
Process and performance
2.2
3.8
Systems, data and technology
2.2
3.8
Resource and value
2.6
3.9
The five levers
A spider diagram for every lever
Each lever breaks down into five areas, each with its own score. The spider diagram shows the gap at a glance, and the areas of focus show where pulling that lever will make the biggest change.
CurrentTargetFOCUS AREABiggest gaps
01
Strategy and direction
Is there a clear direction, and does everyone understand how their work contributes to it?
Areas of focus
Strategic alignment
Communicating direction
02
People and culture
Do leaders and teams have the capability, ownership and culture to keep improving?
Areas of focus
Engagement and ownership
Improvement culture
03
Process and performance
Is work standardised, flowing and measured, with problems solved at the root?
Areas of focus
Standard work
Flow and waste
04
Systems, data and technology
Do your systems give people timely, trusted data to make decisions?
Areas of focus
Data quality
Joined-up systems
05
Resource and value
Are people, equipment, materials and spend matched to the work and the value it creates?
Areas of focus
Capacity planning
Cost and productivity
Illustrative example scores. Your assessment is scored on the evidence from your own operation.
How it works
From first conversation to clear priorities
01
Scope
Agree what the assessment should answer, which sites and teams it covers, and who to involve.
02
Assess
Time on site: interviews at every level, observation of the work as it really happens, and a review of your data and reporting.
03
Score
Each of the 25 areas is scored against the maturity scale with the evidence behind it, and targets are agreed with your leadership team.
04
Focus
A report with your maturity profile, a spider diagram for every lever and the areas of focus, presented back to your leaders with practical next steps.
Start a conversation
Find out where to focus first
Book an operational excellence assessment and get a clear, evidence-based view of your operation across all five levers.